Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of 1rugged.cl
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***i
Todo es perfecto, especialmente la visión térmica y las imágenes, son las mejores características, que lo hace superior, Impermeable y resistente significa hacer lo que quieres hacer!, Visión de noche es realmente bueno pero, imágenes térmicas de otro nivel, Estoy completamente satisfecho y recomiendo encarecidamente la compra con confianza.
W***a
Vendedor envia el producto rápidamente y la Cámara de imagen térmica funciona como se describe ,cámara de visión también es increíble. Mejor smartphone robusto que he comprado, Rápido de carga, 8/128 5G, vale la pena comprar
Д***в
¡La bomba de teléfono!, ¡Sólo fuego! ,Contento como un avestruz. Voy a decir ,Es un aparato masculino puramente brutal. me siento IRONMAN…jajjaja
Д***в
Teléfono súper
Н***ц
Entrega 2 semanas. Bien empaquetado, con sellos. El vendedor 5 +, proporcionó el apoyo durante la orden. El teléfono cumple con las expectativas. El ensamblaje y los materiales se ven muy bien, no hay rasguños. Las cámaras funcionan según lo declarado. 48mp se ve bien. El radiador de calor funciona perfectamente. Cámara infrarroja también. Tengo una foto adjunta.
М***в
El pedido llegó dentro del plazo especificado, bastante rápido. Funciona bien. La función de disparo nocturno y visión térmica es hermosa. El telefono inspira confianza. Una gran ventaja es la válvula que cierra los orificios de entrada, que ayuda bien contra el polvo de la construcción.
Г***х
El tamaño y el peso son realmente grandes pero estoy satisfecho. Antes de eso, ¡Vino a Calama en 8 días al vendedor se puede creer!
Е***в
El sitio web tenía información de que el producto estaba atrasado, al final salió todo bien, tardo en total 11 días, después del pago. Vendedor 5 estrellas.
А***в
Todo bien !
Д***в
Ya es el segundo AGM que tengo, el primero aun funciona, 3 años y todo normal, pero ya me quería renovar, este se ve genial, espero que dure tanto como el otro, gracias 1rugged
Г***в
Un gran teléfono, a lo mero MACHO !, JAJJAJAJ
М***в
Esta es mi primera experiencia en poseer un dispositivo AGM, el envió tardo 8 días. El embalaje es bueno. Smartphone pesado, en la mano yace bien. La carga se mantiene decente. Las impresiones generales son buenas. Gracias a la tienda 1rugged
Т***в
Gran vendedor, producto increíble, ¡todo funciona perfectamente! ¡Lo recomendamos!
Р***в
Todo ha llegado, el telefono es excelente, todo está bien!
О***в
Excelente teléfono, me gusto mucho